Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing issue you need help with. If you contact us through our website, by phone, or in person, we keep a record of that conversation.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to schedule appointments, dispatch our technicians, provide accurate estimates, and complete the plumbing work you request. We also use it to follow up on service, answer your questions, and send invoices or receipts.
With your permission, we may send you reminders, seasonal maintenance tips, or special offers. You can opt out of marketing messages at any time. We also use website data to improve our site, understand what visitors need, and make our services better.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us understand how people use our site. Cookies are small text files stored on your device. They do not contain personal information like your name or address.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We do not use cookies to track you across other websites for advertising purposes.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, referral sources, and general location. This helps us improve our content and make it easier for you to find what you need.
We may also use third-party scheduling or payment processors to handle appointments and transactions. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to perform their services.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and analytics services. These partners are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we will take steps to ensure your privacy continues to be protected.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for a minimum of seven years for warranty and legal purposes.
When your information is no longer needed, we securely delete or anonymize it. If you request deletion, we will honor your request unless we are required by law to keep certain records.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable timeframe. You also have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our systems.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.